Customer Reviews
2025-11-12T13:19:29+00:00[jgm-all-reviews]
[jgm-verified-badge]
GOODTrustindex verifies that the original source of the review is Google. I visited the store on 121 in Lewisville Tx. I went in for a transom saver. They had only one for 109.00 . I said that's a bit high and that I thought walmart had them around 45. He said then go to Walmart. I was told his name is Ted an elderly guy as I am as well. It was totally rude. I think I interrupted his break. One had yeld to him he was stepping out for a smoke break. I only go there for specific needs, I was close. I'll buy online or somewhere else as the man proudly stated. Don't reply sorry. Take care of your problem. If your the owner then shame on you for the worst customer service in our town.Posted on GoogleTrustindex verifies that the original source of the review is Google. Nice placePosted on GoogleTrustindex verifies that the original source of the review is Google. Nice new storePosted on GoogleTrustindex verifies that the original source of the review is Google. The guys here are always super nice and helpful. We needed some line for our boom brake and they had some precut they sold to us. We ended up coming back to return a few smaller boat parts that didn’t quite fit our toe rail and they returned them with no issues. Happy to have a West Marine store on the way to the yacht club. Very convenient location and awesome employees!Posted on GoogleTrustindex verifies that the original source of the review is Google. Very professional and typically have everything you need in stock.Posted on GoogleTrustindex verifies that the original source of the review is Google. Extremely Frustrating Experience – Buyer Beware! Do not purchase an outboard from West Marine. After spending thousands on a brand-new motor, I quickly learned there is no real support—only a chatbot. The phone number they list just sends you right back to that same bot. Even worse, they failed to provide the proper Bill of Sale and Manufacturer’s Statement of Origin (MSO), both of which are required under Texas law to register and transfer ownership. Without these, you can’t legally use your purchase. West Marine completely dropped the ball here, and I strongly caution others to look elsewhere before making such an important investment.